Frequently Asked Questions

No referral is needed to book an appointment with us. You can schedule your consultation directly through our website. We aim to make the process as simple and accessible as possible.

As a board certified allergist, Dr. Jones sees patients from 4 months of age and up across the U.S. and globally through secure telehealth and in-person visits, depending your location.

Yes. GAIN is a hybrid clinic offering both in-person and telehealth appointments. We’ll help you determine which format is best based on your location and care needs during the booking process.

After scheduling, you’ll complete a secure intake form so Dr. Jones can review your full history before your visit.

Initial visits are typically 60 minutes. Follow-up durations will be announced soon.

Yes. After your visit, you’ll receive a personalized care plan based on your symptoms, history, and needs.

No. GAIN is a cash-pay clinic. We do not accept or bill insurance.

Yes. We can provide an itemized receipt (superbill) after your visit, which you may submit to your insurance provider for potential out-of-network reimbursement. Reimbursement is not guaranteed and depends on your plan.

You'll need to confirm eligibility with your provider before booking.

We treat a wide range of immune-related conditions including food allergies, MCAS, POTS, long COVID, vaccine injury, eczema, asthma, and more. Visit the Conditions We Treat page for a full list.

Possibly. Dr. Jones may recommend labs or specialty tests depending on your case. These would be discussed during your consultation and are not included in the appointment fee.

Your treatment plan may include prescription medications, supplements, nutrition recommendations, or lifestyle changes — based on what’s appropriate for your condition and legal in your location.